Clinic Front Desk & Patient Services Specialist

Henry-Ford-Health-2; Sterling Heights (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

Henry Ford Health in Detroit is seeking a Clinic Service Representative to be the first point of contact for patients, handling registration, insurance verification, and financial responsibilities with accuracy and courtesy.

You will support clinic staff and providers in a fast-paced environment, coordinate discharge and follow-up activities, and contribute to a culture of service excellence.

Qualifications

• High School Diploma or equivalent required.
• Basic computer skills including navigating software and email.
• Ability to perform calculations and complete forms accurately.
• Strong interpersonal skills for effective communication with diverse populations.
• Dependable, punctual, and organized with strong multitasking abilities.
• Familiarity with a clinic environment preferred.
• Experience working with detailed information.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a culture of service excellence.

Skills

High school diploma or equivalent

Basic computer skills

Calculations and forms accuracy

Strong interpersonal skills

Dependable, punctual and organized

Multitasking abilities

Familiarity with a clinic environment

Experience with detailed information

Education

High School Diploma or equivalent

Job description

Henry Ford Health in Detroit is seeking a Clinic Service Representative to be the first point of contact for patients, handling registration, insurance verification, and financial responsibilities with accuracy and courtesy.

You will support clinic staff and providers in a fast-paced environment, coordinate discharge and follow-up activities, and contribute to a culture of service excellence.