Patient Access & Registration Specialist

Lutheran Health Network; Fort Wayne (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

Lutheran Health Network is seeking a Registrar to support patient care by accurately capturing demographic and insurance information, scheduling procedures, and maintaining complete patient records. The role emphasizes exceptional customer service, with in-person and telephone interactions to ensure a seamless registration process.

Responsibilities include verifying insurance, obtaining authorizations, collecting financial estimates, and ensuring accurate documentation while maintaining

Qualifications

• Post secondary education in medical office administration preferred.
• 0-2 years of healthcare registration experience required.
• 0-2 years of customer service experience preferred.

Responsibilities

• Register patients by collecting demographic data and scheduling procedures.
• Verify insurance eligibility and obtain authorizations.
• Collect and record financial responsibilities and co-pays.
• Maintain accurate patient records and documentation.
• Answer calls and provide courteous patient service.

Skills

Customer service

Attention to detail

Interpersonal skills

Medical terminology

EHR familiarity

Education

Post secondary education in medical office administration

Tools

EHR software

Registration software

Job description

Lutheran Health Network is seeking a Registrar to support patient care by accurately capturing demographic and insurance information, scheduling procedures, and maintaining complete patient records. The role emphasizes exceptional customer service, with in-person and telephone interactions to ensure a seamless registration process.

Responsibilities include verifying insurance, obtaining authorizations, collecting financial estimates, and ensuring accurate documentation while maintaining