Evening Registrar: Patient Access & Scheduling

Lutheran Health Network; Fort Wayne (IN); On-site; USD 32,000 - 48,000; Full time

Job summary

Lutheran Health Network is seeking a Registrar to support patient care by accurately capturing demographic and insurance information during in-person and telephone interactions.

The role coordinates scheduling, obtains authorizations, and ensures complete patient records while delivering exceptional customer service. Training in medical office administration is preferred; 0–2 years in healthcare or front desk roles is typical for applicants.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role preferred.

Responsibilities

• Assist patients and families with questions and courteous, timely assistance.
• Regulate schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Insurance verification knowledge

Attention to detail

Interpersonal skills

Customer service

Education

Post secondary education in medical/healthcare administration

Tools

EHR systems

Job description

Lutheran Health Network is seeking a Registrar to support patient care by accurately capturing demographic and insurance information during in-person and telephone interactions.

The role coordinates scheduling, obtains authorizations, and ensures complete patient records while delivering exceptional customer service. Training in medical office administration is preferred; 0–2 years in healthcare or front desk roles is typical for applicants.