Patient Access & Registration Specialist

Community Health Systems, Inc.; Fort Wayne (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Community Health Systems, Inc. seeks a Registrar to accurately capture and verify patient demographic and insurance information during in-person and telephone interactions.

The role schedules procedures, secures authorizations, and maintains complete patient records while delivering excellent customer service. Responsibilities include verifying insurance eligibility, pre-registering patients, collecting financial obligations, and communicating with physician offices.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role preferred.

Responsibilities

• Interacts with patients and families to provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications.
• Records patient financial responsibility estimates as applicable.
• Communicates operation reports daily to appropriate physician offices.
• Compiles and organizes registration documentation for patient medical records.
• Collects patient co-pays or deductibles and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and resolves related questions.
• Documents consent forms when patients are unable to sign; notes signatory details and nurse sign-off when appropriate.
• Places armbands on patients for identification throughout their stay.
• Answers and returns calls with professionalism and courtesy.
• Performs other duties as assigned.

Skills

Insurance verification

Medical terminology

EHR systems

Registration software

Attention to detail

Interpersonal skills

Confidentiality

Education

Post secondary education in medical/healthcare administration

Job description

Community Health Systems, Inc. seeks a Registrar to accurately capture and verify patient demographic and insurance information during in-person and telephone interactions.

The role schedules procedures, secures authorizations, and maintains complete patient records while delivering excellent customer service. Responsibilities include verifying insurance eligibility, pre-registering patients, collecting financial obligations, and communicating with physician offices.