Weekend Registrar: Scheduling, Insurance & Patient Care

Lutheran Health Network; Fort Wayne (IN); On-site; USD 25,000 - 32,000; Full time

Job summary

The Registrar at Lutheran Health Network supports patient intake by accurately capturing demographic and insurance information through in-person and telephone interactions, scheduling procedures, and maintaining complete patient records while delivering outstanding customer service. Weekend shifts are required; Friday, Saturday, and Sunday from 5:00 PM to 5:30 AM.

The role focuses on insurance verification, authorizations, documentation, and coordination with physicians to ensure smooth

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role preferred.

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures and pre-registers patients by obtaining demographic information.
• Verifies insurance eligibility and captures accurate health insurance details, securing authorizations and verifications.
• Collects and records patient financial responsibility estimates.
• Communicates operative reports to physician offices daily.
• Compiles registration documentation to ensure complete medical records.
• Collects co-pays or deductibles and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and resolves related questions.
• Documents consent forms when patient cannot sign and notes if a family member signs with nursing sign-off.

Skills

Insurance verification

EHR systems

Customer service

Demographic data collection

Education

Post-secondary education in medical office administration

Healthcare administration training

Tools

EHR software

Registration software

Job description

The Registrar at Lutheran Health Network supports patient intake by accurately capturing demographic and insurance information through in-person and telephone interactions, scheduling procedures, and maintaining complete patient records while delivering outstanding customer service. Weekend shifts are required; Friday, Saturday, and Sunday from 5:00 PM to 5:30 AM.

The role focuses on insurance verification, authorizations, documentation, and coordination with physicians to ensure smooth