ER Registrar: Fast-Paced Patient Intake & Verification

Lutheran Health Network; Warsaw (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Lutheran Health Network is seeking an ER Registrar to manage patient intake and registration in the Emergency Department. You will gather, verify, and protect personal, insurance, and medical information while delivering high-quality customer service to patients and families.

The role requires registering patients for emergency services, verifying coverage, collecting co-pays, and supporting efficient department operations.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in customer service preferred

Responsibilities

• Greets patients and families in a professional and compassionate manner.
• Registers patients for emergency services and collects required information.
• Verifies patient identification and insurance details and updates records as needed.
• Obtains signatures on consent forms and explains each consent prior to signing.
• Verifies insurance coverage and eligibility for billing purposes.
• Collects co-pays or deductibles and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and questions.
• Documents when patients cannot sign and notes nursing sign-off if needed.
• Verifies insurance and proper plan codes for accurate payments.
• Compiles necessary paperwork for quick retrieval of visits.
• Places armbands on patients for proper identification.
• Notifies departments of arrivals and follows up if patients wait too long.
• Maintains communication during emergencies and follows facility plans.
• Performs other duties and maintains regular attendance.
• Complies with all policies and standards.

Skills

Communication

Customer service

Insurance verification

Attention to detail

EHR systems

Registration software

Confidential information handling

Interpersonal skills

Calm under pressure

Education

Medical office administration training

Healthcare administration training

Tools

EHR systems

Registration software

Job description

Lutheran Health Network is seeking an ER Registrar to manage patient intake and registration in the Emergency Department. You will gather, verify, and protect personal, insurance, and medical information while delivering high-quality customer service to patients and families.

The role requires registering patients for emergency services, verifying coverage, collecting co-pays, and supporting efficient department operations.