Patient Access & Registration Specialist

clearway; Dundalk (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO 96 hrs/yr

Health benefits

401(k) with match

Short-Term/Long-Term Disability

Employee Assistance Program

Job summary

The Front Desk Representative at clearway in Dundalk, MD welcomes patients, collects demographics, and guides them through registration and scheduling using the EMR system. Responsibilities include collecting payments and insurance information, assisting with patient portal setup, answering inquiries, and maintaining accurate records with HIPAA compliance; the role requires attention to detail and strong customer service.

Experience with Phreesia tablets and compassionate service are valued.

Qualifications

• Must have High School Diploma or equivalent.
• Proficient with Internet and Microsoft Office.
• Excellent written and oral communication; strong customer service.
• Able to work with doctors, clinical staff, and public.
• Able to multitask, prioritize, and handle stressful situations.
• Follow verbal and written instructions; flexible schedule.
• HIPAA confidentiality knowledge.

Responsibilities

• Greet and register patients, schedule and check out in EMR.
• Collect demographic, insurance and financial information.
• Assist with Phreesia tablets and patient portal setup.
• Collect co-pays and balances; reconcile daily money.
• Prepare procedure packets and coordinate follow-ups.
• Answer inquiries and coordinate referrals; maintain waiting area.
• Ensure proper paperwork and documents are up to date.
• Maintain professionalism and HIPAA compliance.
• Handle telephone inquiries and patient communications.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

HIPAA awareness

Problem solving

Education

High School Diploma

Associate's Degree (preferred)

Tools

EMR (Electronic Medical Records)

MS Word

MS Excel

Phreesia tablets

Office 365

Job description

The Front Desk Representative at clearway in Dundalk, MD welcomes patients, collects demographics, and guides them through registration and scheduling using the EMR system. Responsibilities include collecting payments and insurance information, assisting with patient portal setup, answering inquiries, and maintaining accurate records with HIPAA compliance; the role requires attention to detail and strong customer service.

Experience with Phreesia tablets and compassionate service are valued.