Patient Access & Registration Specialist

Advocate Health; Downers Grove (IL); On-site; USD 36,000 - 54,000; Full time

Job summary

Advocate Health is seeking a detail-oriented receptionist/registrar to support patient registration, insurance verification, and billing readiness. You will maintain HIPAA compliance, educate patients on coverage, and coordinate with care teams to ensure smooth patient flow.

The role requires strong customer service, communication, and multitasking in a fast-paced setting, with proficiency in EPIC EMR and Microsoft Office.

Qualifications

• Demonstrate Advocate Health values and behaviors.
• Ability to work in a high stress area and meet deadlines.
• Strong attention to detail and accuracy.
• Excellent customer service in varied situations.
• Effective communication with patients, staff, and physicians.
• Educate patients on insurance coverage and responsibilities.

Responsibilities

• Create and register patients, verify demographics and insurance.
• Protect patient confidentiality and HIPAA compliance.
• Explain financial responsibilities and refer to Financial Advocates when needed.
• Ensure regulatory compliance across applicable rules and forms.
• Assist with appointment scheduling, reminders, and patient directions.
• Provide welcoming, professional service to patients and visitors.
• Manage EHR work queues per department procedures.

Skills

Customer service

HIPAA compliance

Attention to detail

Communication skills

Multitasking

Problem solving

Professional demeanor

Teamwork

Education

High School Graduate

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Internet

Email

Phone technology

Job description

Advocate Health is seeking a detail-oriented receptionist/registrar to support patient registration, insurance verification, and billing readiness. You will maintain HIPAA compliance, educate patients on coverage, and coordinate with care teams to ensure smooth patient flow.

The role requires strong customer service, communication, and multitasking in a fast-paced setting, with proficiency in EPIC EMR and Microsoft Office.