Patient Access & Registration Specialist

Community Health Systems, Inc.; Dothan (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Registrar at Community Health Systems, Inc. delivers accurate demographic and insurance data collection through in-person and phone interactions, ensuring a smooth registration process.

The role schedules procedures, secures authorizations, and maintains complete patient records with exceptional customer service. Responsibilities include pre-registering patients, verifying insurance, collecting financial estimates, and coordinating with physicians to uphold accurate medical records and

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role preferred.

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications and captures correct health insurance details.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and resolves insurance-related questions.
• Documents consents when a patient cannot sign and notes if a family member signs.

Skills

Insurance verification

Attention to detail

EHR familiarity

Interpersonal skills

Confidentiality handling

Education

Post-secondary education in medical office administration

Tools

EHR systems

Registration software

Job description

The Registrar at Community Health Systems, Inc. delivers accurate demographic and insurance data collection through in-person and phone interactions, ensuring a smooth registration process.

The role schedules procedures, secures authorizations, and maintains complete patient records with exceptional customer service. Responsibilities include pre-registering patients, verifying insurance, collecting financial estimates, and coordinating with physicians to uphold accurate medical records and