Patient Access & Registration Specialist

Henry-Ford-Health-2; Detroit (MI); Presencial; USD 32.000 - 40.000; Jornada completa

Descripción de la vacante

Henry Ford Health in Detroit, MI is seeking a Patient Registration Representative for the afternoon shift (3:30 pm–12:00 am). You will be the first point of contact, handling patient registration, verifying insurance eligibility, and cash collections while advocating for patient needs to ensure a smooth, welcoming experience.

You will follow established procedures, confirm eligibility, update records, address inquiries, and provide compassionate customer service.

Formación

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Responsabilidades

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Confirm insurance eligibility and manage cash collections.
• Update patient registration and insurance information accurately.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Conocimientos

Strong customer service

Excellent communication

Computer skills

Educación

High school diploma or GED

Herramientas

Microsoft Office

EPIC system

ICD-10 terminology

Descripción del empleo

Henry Ford Health in Detroit, MI is seeking a Patient Registration Representative for the afternoon shift (3:30 pm–12:00 am). You will be the first point of contact, handling patient registration, verifying insurance eligibility, and cash collections while advocating for patient needs to ensure a smooth, welcoming experience.

You will follow established procedures, confirm eligibility, update records, address inquiries, and provide compassionate customer service.