Patient Access & Registration Specialist

Henry Ford Health; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in West Bloomfield, MI is seeking a Patient Registration Representative for full-time afternoon shifts (1pm–11:30pm). You will greet patients, verify insurance, and handle cash collections while updating records.

The role supports patients, visitors, and staff, ensuring a smooth and compassionate registration process. Qualified candidates have a high school diploma or GED, strong computer skills, and excellent customer service abilities.

Qualifications

• High school diploma or GED required.
• Strong computer skills and working knowledge of Microsoft Office.
• Ability to provide exceptional customer service over the phone, in person, and in writing.
• Willingness and ability to instruct others.

Responsibilities

• Greet and check in patients face-to-face, ensuring a welcoming experience.
• Verify insurance eligibility and handle cash collections accurately.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Perform new patient registration and preregistration tasks efficiently.
• Manage multiple tasks in a fast-paced environment with frequent interruptions.

Skills

Customer service

Microsoft Office

Communication

Instruct others

Education

High school diploma or GED

Tools

EPIC

Job description

Henry Ford Health in West Bloomfield, MI is seeking a Patient Registration Representative for full-time afternoon shifts (1pm–11:30pm). You will greet patients, verify insurance, and handle cash collections while updating records.

The role supports patients, visitors, and staff, ensuring a smooth and compassionate registration process. Qualified candidates have a high school diploma or GED, strong computer skills, and excellent customer service abilities.