Patient Registration Associate - Part-Time (Midnight Shift)

Henry Ford Health; Jackson (MI); On-site; USD 21,000 - 28,000; Part time

Job summary

Henry Ford Health in Detroit is seeking a part-time Patient Registration Representative (24 hours per week) to welcome patients, verify insurance, and support registration workflows at One Ford Place.

You will handle face-to-face check-in, respond to inquiries, and maintain accurate records while upholding exceptional customer service. Prior EPIC experience is preferred; strong computer skills and a high school diploma are required.

Qualifications

• High school diploma or GED required.
• Strong computer skills and proficiency with Microsoft Office.
• Ability to meet or exceed customer service expectations.
• Preferred: EPIC registration experience and ICD-10 terminology familiarity.

Responsibilities

• Follow SOPs for patient registration including face-to-face check-in, preregistration, and insurance eligibility confirmation.
• Perform new patient registration and update existing patient and insurance information.
• Respond to inquiries from patients and visitors, providing courteous assistance.
• Act as a welcoming front door, supporting coordination with clinical staff.
• Maintain accurate documentation and CRM notes as needed.
• Instruct others on registration processes and procedures as needed.

Skills

Customer service

Communication

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

EPIC

ICD-10 terminology

Job description

Henry Ford Health in Detroit is seeking a part-time Patient Registration Representative (24 hours per week) to welcome patients, verify insurance, and support registration workflows at One Ford Place.

You will handle face-to-face check-in, respond to inquiries, and maintain accurate records while upholding exceptional customer service. Prior EPIC experience is preferred; strong computer skills and a high school diploma are required.