Patient Access & Registration Specialist

Henry-Ford-Health-2; West Bloomfield Charter Township (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Henry Ford Health in West Bloomfield is seeking a Patient Registration Representative to greet patients, verify insurance, and collect payments while maintaining a compassionate, efficient registration experience. You will support patients, visitors, and staff by ensuring accurate registration and up-to-date insurance data.

Responsibilities include updating records, answering inquiries by phone or in person, and assisting with new patient preregistration in a dynamic, patient-centered

Qualifications

• High school diploma or GED required.
• Strong computer skills and proficiency with Microsoft Office.
• Ability to provide exceptional customer service in person, by phone, and in writing.

Responsibilities

• Greet and check in patients face-to-face, ensuring a welcoming experience.
• Verify insurance eligibility and handle cash collections accurately.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Perform new patient registration and preregistration tasks efficiently.
• Manage multiple tasks in a fast-paced environment with frequent interruptions.

Skills

Customer service

Phone support

Communication

Education

High school diploma or GED

Tools

Microsoft Office

EPIC

Job description

Henry Ford Health in West Bloomfield is seeking a Patient Registration Representative to greet patients, verify insurance, and collect payments while maintaining a compassionate, efficient registration experience. You will support patients, visitors, and staff by ensuring accurate registration and up-to-date insurance data.

Responsibilities include updating records, answering inquiries by phone or in person, and assisting with new patient preregistration in a dynamic, patient-centered