Patient Registration Specialist — Front Desk & Insurance

Henry-Ford-Health-2; Jackson (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Jackson, MI seeks a Patient Registration Representative to greet patients, verify insurance, and manage cash collections. You will register new patients, update records, and respond to inquiries with a compassionate, service-oriented approach.

Join a team focused on accurate registration, efficient care access, and seamless patient experiences in a fast-paced hospital setting. Experience with Microsoft Office and EPIC is a plus; HS diploma required.

Qualifications

• High school diploma or GED required.
• Strong computer skills and Microsoft Office proficiency.
• Ability to communicate effectively by phone, in person and in writing.
• Willingness and ability to train others.
• Multitask in a fast-paced environment with interruptions.
• EPIC training/experience preferred.
• Experience in patient admitting, registration or insurance eligibility preferred.

Responsibilities

• Follow SOPs for patient registration, preregistration, and insurance eligibility confirmation.
• Perform new patient registration and update patient and insurance information.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Act as a welcoming front door, instilling loyalty and ensuring a positive experience.
• Handle cash collections and ensure accurate payment processing.

Skills

Customer service

Microsoft Office

Telephone communication

Instruct others

Fast-paced environment

Education

High school diploma or GED

Tools

EPIC

Insurance eligibility systems

Job description

Henry Ford Health in Jackson, MI seeks a Patient Registration Representative to greet patients, verify insurance, and manage cash collections. You will register new patients, update records, and respond to inquiries with a compassionate, service-oriented approach.

Join a team focused on accurate registration, efficient care access, and seamless patient experiences in a fast-paced hospital setting. Experience with Microsoft Office and EPIC is a plus; HS diploma required.