Patient Registration Specialist – Welcoming Care Access

Henry Ford Health; Detroit (MI); On-site; USD 14,000 - 20,000; Full time

Job summary

Henry Ford Health seeks a Patient Registration Representative at Detroit Hospital on West Grand Blvd. The role oversees patient checkout, insurance verification, and cash collection, ensuring a welcoming, smooth patient experience. Strong organizational and interpersonal skills are essential.

Responsibilities include maintaining accurate patient data, handling inquiries, and advocating for patients. A high school diploma or GED and proficiency with Microsoft Office are required; EPIC experience

Qualifications

• High school diploma or GED required.
• Strong computer skills and working knowledge of Microsoft Office.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Confirm insurance eligibility and manage cash collections.
• Update patient registration and insurance information accurately.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Skills

Customer service

Microsoft Office

Computer literacy

Education

High school diploma or GED

Tools

EPIC

ICD-10 terminology

Job description

Henry Ford Health seeks a Patient Registration Representative at Detroit Hospital on West Grand Blvd. The role oversees patient checkout, insurance verification, and cash collection, ensuring a welcoming, smooth patient experience. Strong organizational and interpersonal skills are essential.

Responsibilities include maintaining accurate patient data, handling inquiries, and advocating for patients. A high school diploma or GED and proficiency with Microsoft Office are required; EPIC experience