Patient Access & Registration Specialist

Henry-Ford-Health-2; Jackson (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Henry Ford Health in Jackson, MI is seeking a Front Desk Patient Registration specialist. You will handle patient check-in, preregistration, insurance verification, and cash collections under general supervision, acting as the welcoming front door for callers and patients.

The role requires high school diploma or GED and strong computer skills, with EPIC experience and insurance verification preferred. Join a busy hospital setting and support seamless patient access in a fast-paced environment.

Qualifications

• High school diploma or G.E.D. equivalent required.
• 1 year of experience in patient admitting/registration in hospital or medical office preferred.
• EPIC training/experience preferred; insurance payor systems experience preferred.

Responsibilities

• Register new patients and update registration/insurance information.
• Respond to inquiries from callers/customers and advocate for their needs.
• Provide a welcoming front door experience and maintain efficient customer relationship management.

Skills

Customer service

Verbal communication

Telephone etiquette

Education

High school diploma or G.E.D.

Tools

EPIC training

ICD-10 terminology

Microsoft Office

Job description

Henry Ford Health in Jackson, MI is seeking a Front Desk Patient Registration specialist. You will handle patient check-in, preregistration, insurance verification, and cash collections under general supervision, acting as the welcoming front door for callers and patients.

The role requires high school diploma or GED and strong computer skills, with EPIC experience and insurance verification preferred. Join a busy hospital setting and support seamless patient access in a fast-paced environment.