Patient Access & Registration Specialist

Henry Ford Health; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Detroit is seeking a patient registration specialist to greet patients, handle check-in, preregistration, and insurance verification. You will respond to inquiries, advocate for patient needs, and support day-to-day CRM workflows.

The role emphasizes accuracy, empathy, and efficient service at the front desk, ensuring a smooth patient experience and cash handling when necessary.

Qualifications

• High school diploma or G.E.D. equivalent.
• Proficient with Microsoft Office and basic computer skills.
• Excellent customer service skills (phone, in-person, written).
• Ability to multitask in a fast-paced environment with interruptions.

Responsibilities

• Perform patient registration and manage face-to-face check-in and preregistration.
• Confirm insurance eligibility and handle cash collections as needed.
• Respond to inquiries from callers/customers and advocate for their needs.
• Act as a welcoming front door and support CRM activities.

Skills

Strong computer skills

Microsoft Office

Excellent customer service

Multitasking ability

Education

High school diploma or GED

Tools

EPIC system training/experience

Insurance payor systems experience

ICD-10 terminology knowledge

Job description

Henry Ford Health in Detroit is seeking a patient registration specialist to greet patients, handle check-in, preregistration, and insurance verification. You will respond to inquiries, advocate for patient needs, and support day-to-day CRM workflows.

The role emphasizes accuracy, empathy, and efficient service at the front desk, ensuring a smooth patient experience and cash handling when necessary.