Patient Access & Registration Specialist

Advocate Aurora Health; Chicago (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Advocate Health in Chicago seeks a detail-oriented healthcare administrative professional to manage patient registration, insurance verification, and EHR setup. You will support billing workflows, explain financial responsibilities to patients, and coordinate with Financial Advocates as needed.

The role requires strong communication, multitasking, and exceptional customer service in a fast-paced environment. Knowledge of EPIC EMR and HIPAA regulations is preferred.

Qualifications

• High school diploma required.
• Ability to work in a high-stress, fast-paced environment.
• Excellent written and verbal communication.
• Strong attention to detail and accuracy.
• Ability to handle confidential information per HIPAA.
• Experience with EPIC EMR and insurance verification tools is preferred.

Responsibilities

• Create the initial electronic health record for the patient.
• Register patients, collecting demographics and insurance details.
• Discuss and collect co-pays and out-of-pocket responsibilities.
• Explain financial information and refer patients to Financial Advocates when needed.
• Maintain HIPAA compliance and protect patient information.
• Schedule appointments and provide test preparation and arrival instructions.
• Greet patients, answer calls, and assist with transportation or interpreter needs.
• Manage electronic health record work queues following department procedures.

Skills

Advocate Health values

Multitasking

Attention to detail

Customer service

Communication skills

Problem solving

Independent work

Team collaboration

Professional demeanor

Pressure management

Education

High School Graduate

Tools

EPIC EMR

Insurance verification

Microsoft Office

Internet browser

Phone technology

Patient liability tools

Job description

Advocate Health in Chicago seeks a detail-oriented healthcare administrative professional to manage patient registration, insurance verification, and EHR setup. You will support billing workflows, explain financial responsibilities to patients, and coordinate with Financial Advocates as needed.

The role requires strong communication, multitasking, and exceptional customer service in a fast-paced environment. Knowledge of EPIC EMR and HIPAA regulations is preferred.