Patient Access & Registration Specialist

Luminis Health, Inc.; Annapolis (MD); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plan with employer match

Paid Time Off

Tuition Assistance Benefits

Employee Referral Bonus Program

Paid Holidays, Disability, and Life/AD

Wellness Programs

Employee Assistance Programs and more

Job summary

Luminis Health, Inc. is seeking a customer service representative to interact with patients, staff, and visitors in a professional manner, handling registrations, insurance processing, and financial conversations.

The role emphasizes accuracy, compliance, and strong communication. Responsibilities include prioritizing workflows, supporting training, and participating in team reviews, with a focus on reliability under normal and downtime conditions.

Qualifications

• High school diploma or GED required or preferred.
• Excellent communications skills must be demonstrated.
• Typing speed minimum 20 wpm.
• Knowledge of medical terminology desirable.
• Basic computer skills and web-based applications experience.

Responsibilities

• Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes, aiming for high accuracy.
• Adheres to department and organization policies and schedules.
• Answer phones courteously and professionally; handle inquiries and referrals.
• Prioritize CSR workflow to meet deadlines and maximize productivity.
• Communicate financial responsibilities to patients and collect funds.
• Assist with training and orientation of new staff.
• Stay informed about department and hospital changes via meetings and in-services.
• Monitor and correct department work queues daily.
• Participate in team performance reviews.
• Understand downtime and disaster procedures and perform duties during such conditions.

Skills

Excellent communication skills

Typing 20 wpm

Medical terminology knowledge (desire)

Education

High school diploma or GED

Tools

Basic computer skills

Web-based applications

Job description

Luminis Health, Inc. is seeking a customer service representative to interact with patients, staff, and visitors in a professional manner, handling registrations, insurance processing, and financial conversations.

The role emphasizes accuracy, compliance, and strong communication. Responsibilities include prioritizing workflows, supporting training, and participating in team reviews, with a focus on reliability under normal and downtime conditions.