Patient Registration & Front Desk Specialist

Luminis Health, Inc.; Annapolis (MD); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement Plan with employer match

Paid Time Off

Tuition Assistance

Employee Referral Bonus

Paid Holidays

Disability and Life/AD&D

Wellness Programs

Employee Assistance Programs

Job summary

Luminis Health, Inc. in Annapolis, MD is seeking a Customer Service Representative to greet patients and visitors, accurately collect demographics and insurance data, and support registrations, admissions and financial processing with a focus on service excellence.

The CSR answers phones, manages work queues, explains financial responsibilities, assists with staff training, and stays current with department policies and hospital updates, including downtime procedures and emergency readiness.

Qualifications

• High school diploma or GED required; typing 20 wpm.
• Two years of previous registration or insurance experience in a healthcare setting preferred.
• Excellent communication skills must be demonstrated.
• Knowledge of medical terminology desirable.
• Working knowledge of basic computer skills and web-based applications.

Responsibilities

• Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes.
• Adheres to the department and organization policies, including attendance and attire.
• Answers the phone courteously and professionally as per guidelines.
• Independently prioritizes CSR workflow to meet deadlines and maximize productivity.
• Communicates financial responsibilities to patients and collects funds accordingly.
• Assists with the training and orientation of new staff.
• Maintains knowledge of departmental issues and hospital-wide changes.
• Responsible for daily monitoring and corrections of the department work queues.
• Participates in team performance reviews.
• Maintains understanding of downtime and disaster procedures.

Skills

Excellent communication

Typing 20 wpm

Medical terminology

Computer skills

Education

High school diploma or GED

Registration/insurance exp (2 yrs) preferred

Tools

Web-based applications

Job description

Luminis Health, Inc. in Annapolis, MD is seeking a Customer Service Representative to greet patients and visitors, accurately collect demographics and insurance data, and support registrations, admissions and financial processing with a focus on service excellence.

The CSR answers phones, manages work queues, explains financial responsibilities, assists with staff training, and stays current with department policies and hospital updates, including downtime procedures and emergency readiness.