Patient Access Specialist — Full-Time, Impactful Front Desk

Luminis Health; Annapolis (MD); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plan (employer match)

Paid Time Off

Tuition Assistance Benefits

Employee Referral Bonus Program

Paid Holidays, Disability, and Life/AD

Wellness Programs

Job summary

Luminis Health in Annapolis, MD is hiring for a patient registration/QA role focused on accurate data capture, insurance verification, and regulatory communications. The position requires strong customer service and the ability to work across Epic-based systems and other hospital applications.

Responsibilities include face-to-face registrations, insurance eligibility handling, and maintaining Master Patient Index accuracy while adhering to privacy and hospital policies.

Qualifications

• High school diploma or GED required; two years of customer service experience, preferably in a healthcare setting.
• Familiarity with medical terminology is desirable and beneficial for registrations and insurance processing.
• Ability to use multiple computer systems and web-based applications for data entry and registration tasks.
• If serving as a bilingual interpreter, certification in Medical Interpretation is required to perform duties as a qualified interpreter.

Responsibilities

• Accurately obtain and process patient demographic, insurance, and medical information for registrations and admissions.
• Identify and register patient into the Master Patient Index and explain regulatory information (HIPAA, patient rights, etc.).
• Manage EPIC work queues and monitor workflow to meet departmental deadlines and productivity standards.
• Communicate clearly with patients, families, and clinical staff; assist with questions and referrals as needed.
• Demonstrate downtime/disaster procedures and maintain compliance with department policies.

Skills

Customer service

Communication

Bilingual (optional)

Education

High school diploma or GED

Two years of customer service experience (healthcare preferred)

Tools

Epic-based systems

Job description

Luminis Health in Annapolis, MD is hiring for a patient registration/QA role focused on accurate data capture, insurance verification, and regulatory communications. The position requires strong customer service and the ability to work across Epic-based systems and other hospital applications.

Responsibilities include face-to-face registrations, insurance eligibility handling, and maintaining Master Patient Index accuracy while adhering to privacy and hospital policies.