Patient Access & Registration Specialist

Cleveland Clinic; Akron (OH); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Cleveland Clinic Akron General Hospital is seeking a Patient Access Representative to greet patients and manage registration, scheduling and pre-registration for tests and procedures. You will ensure a smooth, friendly first impression and help patients navigate their visits.

You will educate patients on benefits, review eligibility, collect payments, obtain demographic and insurance information, schedule services and cross-train across patient access areas; hours are Monday–Friday 9:30 AM–6:00

Competenze

• High School Diploma or GED.
• One year of customer service experience or higher education.
• Proficiency in data entry.
• Knowledge of medical terminology.
• Excellent customer service skills.

Mansioni

• Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.
• Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.
• Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.
• Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.
• Cross train to staff all patient access areas.

Conoscenze

Data entry

Customer service

Medical terminology

Formazione

High School Diploma or GED

Descrizione del lavoro

Cleveland Clinic Akron General Hospital is seeking a Patient Access Representative to greet patients and manage registration, scheduling and pre-registration for tests and procedures. You will ensure a smooth, friendly first impression and help patients navigate their visits.

You will educate patients on benefits, review eligibility, collect payments, obtain demographic and insurance information, schedule services and cross-train across patient access areas; hours are Monday–Friday 9:30 AM–6:00