Patient Experience Concierge

Cleveland Clinic; Akron (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Akron General Hospital is seeking a Patient Service Specialist to deliver an exceptional experience for patients, families and visitors. You will assist with scheduling, pre-registration, MyChart enrollment, and visit preparations, ensuring accurate referrals and payment processes.

The role emphasizes patient-focused service, accurate registration, insurance verification, and effective communication within a fast-paced care environment across Akron and surrounding locations.

Qualifications

• Minimum qualifications include High School Diploma or GED with 2 years of related experience, OR an Associate’s Degree with 1 year experience, OR a Bachelor’s Degree.
• Demonstrated experience in providing exceptional customer services and conflict resolution.

Responsibilities

• Assist patients with scheduling, pre-registration, and MyChart enrollment.
• Provide patient estimates and verify insurance coverage.
• Register patients and coordinate visit preparation, triage, and interpreter scheduling.

Skills

Customer service

Conflict resolution

Medical terminology

Typing 30 wpm

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

MyChart

Job description

Cleveland Clinic Akron General Hospital is seeking a Patient Service Specialist to deliver an exceptional experience for patients, families and visitors. You will assist with scheduling, pre-registration, MyChart enrollment, and visit preparations, ensuring accurate referrals and payment processes.

The role emphasizes patient-focused service, accurate registration, insurance verification, and effective communication within a fast-paced care environment across Akron and surrounding locations.