Patient Access Registration Lead

Surepoint Er; Richardson (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Surepoint ER in Richardson, TX seeks a Registration Lead to oversee the registration department, ensuring smooth operations, accuracy, and excellent customer service for patients and providers.

The role involves scheduling, training, on-call duties, and reporting; you will work with management to maintain schedules, review audits, and support staff development while upholding company policies.

Qualifications

• Current American Heart Association BLS Certification
• Basic typing and computer proficiency
• 1–2 years of Customer Service experience
• Detail oriented with exceptional interpersonal communication skills
• Strong team player
• Time management and ability to manage multiple priorities
• Commitment to company values
• Ability to work independently and with the public in a high-pressure environment while maintaining excellent customer service
• Flexibility with schedule including day, evening and weekend hours
• Basic math skills and ability to process money transactions
• Experience with office equipment: printer/copier/fax, multi-line phone system, calculator
• Strong critical thinking and analytical skills

Responsibilities

• Follows all guidelines set forth in the Registration Clerk job description.
• Works with management to schedule orientation for all clerks.
• Works with management to conduct training and shadow sessions with new and existing employees on how to effectively perform their job.
• Ensures that employees are performing job duties according to training.
• Review chart audits to determine trends, identify employees/areas where more training is needed.
• Works with management to facilitate additional training, as needed.
• Completes reports that document job performances of all clerks at assigned facility & submits to Registration Manager and Registration Director.
• Create/Maintain registration schedule
• Submits initial completed schedule to Registration Manager with no open shifts and all weekend requirements met for all staff.
• If unable to fill certain shifts, Registration Lead is responsible for covering the shift.
• Required to work two scheduled weekend shifts per month (does not include weekend on-call rotations).
• On-Call – Participate in monthly on-call rotation as needed
• Will receive approved hourly on-call rate for hours listed as on-call
• Must sign up for total of 60 hours on-call per month.
• Must be available to be called in anytime during on-call hours
• While on call, may not be under the influence of controlled substances (e.g., alcohol, prescription or non-prescription drugs, or their metabolites), which could impair judgement or motor functions and place persons or property in jeopardy.
• Required to attend occasional/quarterly in-person meetings at the corporate office.
• Ensures binders/logs/forms/etc. are up to date and current
• Performs other related duties as assigned.

Skills

BLS Certification

Typing

Customer Service

Detail-oriented

Team player

Time management

Independent worker

Flexibility

Math skills

Office equipment

Critical thinking

Tools

MS Office

EMR/EPM systems

Job description

Surepoint ER in Richardson, TX seeks a Registration Lead to oversee the registration department, ensuring smooth operations, accuracy, and excellent customer service for patients and providers.

The role involves scheduling, training, on-call duties, and reporting; you will work with management to maintain schedules, review audits, and support staff development while upholding company policies.