Registration Team Lead, Patient Access

Community Health Systems; Dothan (AL); On-site; USD 42,000 - 65,000; Full time

Job summary

Community Health Systems is seeking a Registrar Lead to oversee patient registration, ensuring accurate demographic and insurance data capture while maintaining efficiency and hospital policy compliance. You will mentor registrars, provide training, support management, and assist with quality assurance initiatives to improve patient access functions.

Strong customer service, attention to detail, and proficiency with EHR and insurance portals are essential.

Qualifications

• 2-4 years in healthcare registration, scheduling, or front desk.
• 2-4 years in customer service.
• Previous team lead or supervisory experience preferred.

Responsibilities

• Leads, mentors, and supports the registration team, ensuring proper training, efficient workflow, and adherence to department policies.
• Demonstrates a courteous, professional manner while obtaining and verifying patient demographic and insurance information.
• Ensures accuracy when entering patient data into the registration system and obtaining necessary consent and authorization forms.
• Reviews insurance eligibility responses, interprets coverage details, and captures accurate insurance information based on the service being rendered.
• Audits patient registration and admission records for accuracy and assists in correcting errors as needed.
• Assists supervisors and management with quality assurance efforts, identifying training opportunities and areas for process improvement.
• Provides on-the-job training and coaching to registrars, ensuring they understand hospital policies, system processes, and insurance requirements.
• Requests and collects patient payments, counseling self-pay patients on financial obligations and payment options.

Skills

Healthcare registration

Customer service

Leadership

EHR systems

Education

Medical office administration

Tools

EHR systems

Insurance portals

Job description

Community Health Systems is seeking a Registrar Lead to oversee patient registration, ensuring accurate demographic and insurance data capture while maintaining efficiency and hospital policy compliance. You will mentor registrars, provide training, support management, and assist with quality assurance initiatives to improve patient access functions.

Strong customer service, attention to detail, and proficiency with EHR and insurance portals are essential.