Registration Lead: Patient Services & Scheduling

Surepoint Medical Centers; Arlington (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Surepoint Medical Centers seeks a Registration Lead to drive registration operations across facilities, ensuring timely scheduling, training, and adherence to policy. The role emphasizes exceptional customer service for patients, vendors, insurers, and staff, with leadership in the registration department.

The candidate will partner with clinical and management teams to maintain accurate schedules, oversee onboarding, and monitor compliance.

Qualifications

• Must have and maintain current American Heart Association BLS Certification.
• Basic typing and computer proficiency.
• 1–2 years of Customer Service experience.
• Detail oriented with exceptional interpersonal communication skills.
• Strong team player.
• Time management: the ability to organize and manage multiple priorities.
• Commitment to company values.
• Ability to work independently and with the public in a high-pressure environment while maintaining excellent customer service.
• Flexibility with schedule; including day, evening and weekend hours as needed.
• Basic math skills and accurately process money transactions.
• Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator.
• Strong critical thinking & analytical skills.

Responsibilities

• Follows all guidelines set forth in the Registration Clerk job description.
• Works with management to schedule orientation for all clerks.
• Works with management to conduct training and shadow sessions with new and existing employees on how to effectively perform their job.
• Ensures that employees are performing job duties according to training.
• Review chart audits to determine trends, identify employees/areas where more training is needed.
• Works with management to facilitate additional training, as needed.
• Completes reports that document job performances of all clerks at assigned facility & submits to Registration Manager and Registration Director.
• Create/Maintain registration schedule.
• Submits initial completed schedule to Registration Manager with no open shifts and all weekend requirements met for all staff.
• If unable to fill certain shifts, Registration Lead is responsible for covering the shift.
• Required to work two scheduled weekend shifts per month (does not include weekend on-call rotations).
• On-Call – Participate in monthly on-call rotation as needed
• Will receive approved hourly on-call rate for hours listed as on-call
• Must sign up for total of 60 hours on-call per month.
• Must be available to be called in anytime during on-call hours
• While on call, may not be under the influence of controlled substances (e.g., alcohol, prescription or non-prescription drugs, or their metabolites), which could impair judgement or motor functions and place persons or property in jeopardy.
• Required to attend occasional/quarterly in-person meetings at the corporate office.
• Ensures binders/logs/forms/etc. are up to date and current
• Performs other related duties as assigned.

Skills

Customer Service

Team Player

Time Management

Detail Oriented

Interpersonal Communication

Multitasking

Money Handling

Problem Solving

Tools

MS Office

EMR/EPM Systems

Office Equipment

Multi-line Phone

Job description

Surepoint Medical Centers seeks a Registration Lead to drive registration operations across facilities, ensuring timely scheduling, training, and adherence to policy. The role emphasizes exceptional customer service for patients, vendors, insurers, and staff, with leadership in the registration department.

The candidate will partner with clinical and management teams to maintain accurate schedules, oversee onboarding, and monitor compliance.