Emergency Room Registration Specialist

Surepoint Medical Centers; Richardson (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Surepoint Medical Centers in Richardson, TX seeks a patient-facing front desk specialist focused on delivering exceptional service to patients, families, vendors, and insurers. You will verify insurance, post data accurately and handle charges and co-pays with care.

You will answer phones, manage appointments, and assist with medical records requests while upholding HIPAA guidelines and maintaining a calm, high‑quality workflow in a busy clinic. CPR/BLS certification is required.

Qualifications

• 1–2 years of Customer Service experience.
• Maintain current American Heart Association BLS certification.
• Strong team player.
• Ability to work independently in a high-pressure environment with excellent customer service.
• Flexibility with schedule; including day, evening and weekend hours as needed.
• Experience with data entry and cash handling.
• Familiarity with HIPAA guidelines.

Responsibilities

• Stand up and greet, register, instruct and provide general assistance to patients while providing superior customer service.
• Accurate data entry of demographic and financial information into computer system.
• Verify and communicate insurance eligibility, billing, collections and payment responsibilities to patients and families.
• Collect co-pays, co-insurance, deductibles and set up payment plans.
• Answer phones, take messages and return voicemails.
• Provide medical records to primary care providers, insurance carriers, referred providers and patients per patient request following HIPAA guidelines.
• Assist in an emergency by performing CPR and provide documentation as needed.
• Basic typing and computer proficiency; troubleshoot equipment errors.

Skills

Customer Service

Data Entry

Insurance Verification

Billing

Phone Etiquette

HIPAA Compliance

CPR

BLS Certification

Tools

Office Equipment

Job description

Surepoint Medical Centers in Richardson, TX seeks a patient-facing front desk specialist focused on delivering exceptional service to patients, families, vendors, and insurers. You will verify insurance, post data accurately and handle charges and co-pays with care.

You will answer phones, manage appointments, and assist with medical records requests while upholding HIPAA guidelines and maintaining a calm, high‑quality workflow in a busy clinic. CPR/BLS certification is required.