Patient Access Registrar Lead — Team Mentor & QA

Community Health Systems; Fort Wayne (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Community Health Systems is seeking a Registrar Lead to oversee patient registration, ensuring accurate capture of demographics and insurance information while upholding hospital policies and compliance. You will mentor registrars, provide on-the-job training, and support management with daily operations and quality assurance initiatives to improve patient access.

The role requires strong customer service, effective communication with patients and departments, and the ability to resolve complex

Qualifications

• Post secondary education in medical office administration or healthcare administration preferred.
• 2-4 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 2-4 years of experience in customer service required.
• Previous team lead or supervisory experience, or demonstrated leadership skills preferred.

Responsibilities

• Leads, mentors, and supports the registration team, ensuring proper training, efficient workflow, and adherence to department policies.
• Demonstrates a courteous, professional manner while obtaining and verifying patient demographic and insurance information.
• Ensures accuracy when entering patient data into the registration system and obtaining necessary consent and authorization forms.
• Reviews insurance eligibility responses, interprets coverage details, and captures accurate insurance information based on the service being rendered.
• Audits patient registration and admission records for accuracy and assists in correcting errors as needed.
• Assists supervisors and management with quality assurance efforts, identifying training opportunities and areas for process improvement.
• Provides on-the-job training and coaching to registrars, ensuring they understand hospital policies, system processes, and insurance requirements.
• Requests and collects patient payments, counseling self-pay patients on financial obligations and payment options.
• Notifies ancillary departments and providers of patient arrivals and registration status, following up on any delays.
• Assists in resolving registration and insurance-related issues, escalating complex concerns to management or corporate teams as needed.
• Supports hospital leadership with registration-related reporting and special projects as assigned.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Healthcare registration

Leadership

Customer service

Communication

Training/coaching

Education

Health administration education

Tools

EHR systems

Insurance portals

Registration systems

Job description

Community Health Systems is seeking a Registrar Lead to oversee patient registration, ensuring accurate capture of demographics and insurance information while upholding hospital policies and compliance. You will mentor registrars, provide on-the-job training, and support management with daily operations and quality assurance initiatives to improve patient access.

The role requires strong customer service, effective communication with patients and departments, and the ability to resolve complex