Patient Access Registration Lead & Trainer

Surepoint Er; Arlington (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Surepoint ER in Arlington, TX seeks a Registration Lead to oversee the facilities' registration department and ensure exceptional patient and family service. The role emphasizes professionalism, punctuality, teamwork, and adherence to company policies during daily operations.

The position involves scheduling, training, and performance reporting for clerks, plus handling on-call responsibilities and weekend shifts. Strong customer service and communication skills are essential.

Qualifications

• Experience in customer service within a medical/clinical setting is preferred.
• BLS certification is required.
• Must be able to work various shifts including weekends and on-call rotations.
• High attention to detail and confidentiality a must.

Responsibilities

• Follow guidelines in Registration Clerk job description.
• Schedule orientation and training for clerks.
• Perform training/shadow sessions for new and existing staff.
• Ensure duties are performed per training and maintain up-to-date records.
• Create and maintain registration schedules and cover shifts as needed.
• Complete reports on clerk performance and submit to leadership.
• Participate in on-call rotations and weekend shifts as required.

Skills

Customer service

Team player

Time management

Detail oriented

Communication

Independent work

Flexibility

Basic math

Office equipment

Critical thinking

Tools

MS Office

EMR/EPM systems

Job description

Surepoint ER in Arlington, TX seeks a Registration Lead to oversee the facilities' registration department and ensure exceptional patient and family service. The role emphasizes professionalism, punctuality, teamwork, and adherence to company policies during daily operations.

The position involves scheduling, training, and performance reporting for clerks, plus handling on-call responsibilities and weekend shifts. Strong customer service and communication skills are essential.