Patient Access Lead — Front Desk & Registration Coach

Surgery Partners, Inc; Midland (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Health Savings Account with employer

Life Insurance

PTO

401(k) with company match

Job summary

Surgery Partners, Inc. is seeking a Lead Registrar / Front Desk Lead to coordinate daily patient registration and front desk operations, providing leadership to registration staff and ensuring accurate registration, insurance verification, collections, and efficient patient flow.

You will greet patients, verify demographics and insurance, collect payments, balance cash, train new staff, monitor service standards, and support the revenue cycle with registration accuracy and excellent customer

Qualifications

• Experience in healthcare registration, patient access, or front desk operations.
• Knowledge of insurance verification and medical terminology.
• Strong communication and customer service skills.
• Ability to handle sensitive financial information with confidentiality.

Responsibilities

• Greet patients and visitors professionally and perform check-in/registration.
• Verify demographics and insurance information; ensure accuracy for reimbursement.
• Collect co-pays, co-insurance, deductibles, and other payments; balance daily cash.
• Provide leadership to registrars and front desk staff; monitor workflow and service standards.
• Assist with training and onboarding of new employees; coordinate staffing coverage.
• Support revenue cycle through accurate registration and patient financial discussions.
• Demonstrate compassion and professionalism in patient interactions; resolve concerns promptly.

Skills

Healthcare registration

Insurance verification

Customer service

Cash handling

Education

High School Diploma or GED

Associate degree preferred

Job description

Surgery Partners, Inc. is seeking a Lead Registrar / Front Desk Lead to coordinate daily patient registration and front desk operations, providing leadership to registration staff and ensuring accurate registration, insurance verification, collections, and efficient patient flow.

You will greet patients, verify demographics and insurance, collect payments, balance cash, train new staff, monitor service standards, and support the revenue cycle with registration accuracy and excellent customer