Patient Access Lead: Elevate Registration & Experience

Edward Elmhurst Health; Naperville (IL); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Free Parking at designated locations

Tuition Reimbursement

Wellness Program

Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Medical, Dental, and Vision options

Annual leave

Job summary

Edward Elmhurst Health in Naperville, IL is seeking a Patient Access Representative Lead to supervise the patient access department and optimize registrations, scheduling, and insurance verification. The role requires leadership, a healthcare administration background, and experience with patient registration systems.

You will oversee a team, coordinate scheduling for multiple services, and improve the patient experience across a hospital setting. Travel to multiple sites may be required.

Qualifications

• Associate's Degree in Health Administration.
• 3 Years previous experience in patient access, healthcare administration, or a related field.
• Experience using patient registration and scheduling systems.

Responsibilities

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
• Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.
• Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Handle scheduling for specialized services, follow‑up appointments, and complex scheduling scenarios.
• Supervise and guide insurance verification processes, including resolving complex insurance‑related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

Skills

Patient access experience

Healthcare administration

Team leadership

Education

Associate's Degree in Health Administration

Tools

Patient registration system

Scheduling systems

Job description

Edward Elmhurst Health in Naperville, IL is seeking a Patient Access Representative Lead to supervise the patient access department and optimize registrations, scheduling, and insurance verification. The role requires leadership, a healthcare administration background, and experience with patient registration systems.

You will oversee a team, coordinate scheduling for multiple services, and improve the patient experience across a hospital setting. Travel to multiple sites may be required.