Patient Access & Registration Coordinator

WVU Medicine; Morgantown (WV); On-site; USD 21,000 - 28,000; Full time

Job summary

WVUH West Virginia University Hospitals is seeking a Patient Access Representative to greet patients, collect demographic and insurance information, and enter data into registration and billing systems. The role emphasizes strong communication and HIPAA compliance in a fast-paced hospital setting.

You will obtain electronic signatures, explain insurance/payment processes, and assist with scheduling, pre-certifications, and referrals as needed.

Qualifications

• High school diploma or equivalent required.
• An associate degree in a related medical field is preferred.
• Experience in a medical office setting is desirable.

Responsibilities

• Obtain demographic and billing information and enter into registration and billing systems.
• Assist with pre-certifications and authorizations as needed.
• Prepare consent forms and obtain electronic signatures for treatment and financial obligations.
• Collect deposits, co-pays, and deductibles and document payments in systems.
• Provide information about insurance, payments, and hospital procedures to patients.
• Schedule, reschedule, or cancel appointments in line with workflows.

Skills

Customer service

Written and verbal communication

HIPAA/privacy knowledge

Keyboard/computer skills

Education

High School diploma or equivalent

Associate degree in related medical field (preferred)

Tools

Registration systems

Billing systems

Job description

WVUH West Virginia University Hospitals is seeking a Patient Access Representative to greet patients, collect demographic and insurance information, and enter data into registration and billing systems. The role emphasizes strong communication and HIPAA compliance in a fast-paced hospital setting.

You will obtain electronic signatures, explain insurance/payment processes, and assist with scheduling, pre-certifications, and referrals as needed.