Patient Access & Registration Coordinator

OrthoVirginia; Fort Gregg-Adams (VA); On-site; USD 23,000 - 35,000; Full time

Job summary

OrthoVirginia is seeking a Registration Coordinator to be the first point of contact for patients, ensuring a welcoming and efficient visit. You will coordinate appointments, verify insurance, collect copays, and support front-desk operations across multiple locations in Virginia.

The role requires high school diploma or equivalent, experience in medical office settings, EMR proficiency, and strong communication skills. A patient-centered, team-focused mindset is essential.

Qualifications

• Experience in customer service or medical office setting.
• Knowledge of insurance verification, prior authorizations, or healthcare billing processes.
• Experience with EMR systems and Microsoft Office.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced healthcare environment.

Responsibilities

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Schedule appointments and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and other patient payments.
• Coordinate with providers, clinical staff, financial counselors, and billing teams.
• Support daily clinic operations through administrative tasks, record management, and front office coordination.
• Maintain accurate patient records and follow scheduling and documentation procedures.
• Resolve patient questions or concerns and escalate issues as needed.
• Assist with maintaining office supplies and organize the front office environment.

Skills

Customer service

Scheduling

Healthcare administration

Communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

OrthoVirginia is seeking a Registration Coordinator to be the first point of contact for patients, ensuring a welcoming and efficient visit. You will coordinate appointments, verify insurance, collect copays, and support front-desk operations across multiple locations in Virginia.

The role requires high school diploma or equivalent, experience in medical office settings, EMR proficiency, and strong communication skills. A patient-centered, team-focused mindset is essential.