Patient Registration & Scheduling Specialist

OrthoVirginia Inc; Red Mill (NY); On-site; USD 23,000 - 35,000; Full time

Job summary

OrthoVirginia is seeking a Registration Coordinator to be the welcoming first point of contact, coordinating appointments, verifying insurance, and handling patient communications. You will work with providers and clinical teams to keep daily clinic operations running smoothly and maintain accurate records.

This role emphasizes exceptional service, attention to detail, and the ability to multitask in a fast-paced healthcare setting, with opportunities across multiple locations.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, patient registration, scheduling, healthcare administration, or a medical office setting.
• Knowledge of insurance verification, prior authorizations, patient registration, or healthcare billing processes.
• Experience using electronic medical record (EMR) systems and Microsoft Office applications.
• Strong communication, organizational, and interpersonal skills.
• Exceptional customer service skills with the ability to build positive relationships with patients and teammates.
• Ability to multitask, prioritize responsibilities, and adapt in a fast-paced healthcare environment.
• Strong attention to detail with excellent problem-solving skills and the ability to handle confidential information.

Responsibilities

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Schedule appointments, answer incoming calls, and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and other patient payments.
• Coordinate with providers, clinical staff, financial counselors, and billing teams to ensure a smooth patient experience.
• Support daily clinic operations through administrative tasks, record management, and office coordination.
• Maintain accurate patient records and follow established scheduling, registration, and documentation procedures.
• Resolve patient questions or concerns and escalated issues appropriately to ensure timely service.
• Assist with maintaining office supplies, equipment, and an organized front office environment.

Skills

Customer service

Patient registration

Scheduling

Healthcare coordination

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

OrthoVirginia is seeking a Registration Coordinator to be the welcoming first point of contact, coordinating appointments, verifying insurance, and handling patient communications. You will work with providers and clinical teams to keep daily clinic operations running smoothly and maintain accurate records.

This role emphasizes exceptional service, attention to detail, and the ability to multitask in a fast-paced healthcare setting, with opportunities across multiple locations.