Patient Access & Registration Coordinator

OrthoVirginia; Lynchburg (VA); Presencial; USD 23.000 - 35.000; Jornada completa

Descripción de la vacante

OrthoVirginia in Lynchburg is seeking a Registration Coordinator to greet patients, register them, schedule appointments, verify insurance, and collect copays. You’ll partner with providers and clinical teams to keep daily clinic operations running smoothly and deliver the outstanding service that defines the OrthoVirginia experience.

You should have strong communication, organizational, and interpersonal skills, with experience in healthcare administration or medical offices.

Formación

• High school diploma or equivalent.
• Experience in customer service, patient registration, scheduling, healthcare administration, or a medical office setting.
• Knowledge of insurance verification, prior authorizations, patient registration, or healthcare billing processes.
• Experience using electronic medical record (EMR) systems and Microsoft Office applications.
• Strong communication, organizational, and interpersonal skills.
• Exceptional customer service skills with the ability to build positive relationships with patients and teammates.
• Ability to multitask, prioritize responsibilities, and adapt in a fast-paced healthcare environment.
• Strong attention to detail with excellent problem-solving skills and the ability to handle confidential information.

Responsabilidades

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Schedule appointments, answer incoming calls, and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and other patient payments.
• Coordinate with providers, clinical staff, financial counselors, and billing teams to ensure a smooth patient experience.
• Support daily clinic operations through administrative tasks, record management, and office coordination.
• Maintain accurate patient records and follow established scheduling, registration, and documentation procedures.
• Resolve patient questions or concerns and escalation issues appropriately to ensure timely service.
• Assist with maintaining office supplies, equipment, and an organized front office environment.

Conocimientos

Communication skills

Organizational skills

Interpersonal skills

Multitasking

Educación

High school diploma or equivalent

Herramientas

EMR systems

Microsoft Office

Descripción del empleo

OrthoVirginia in Lynchburg is seeking a Registration Coordinator to greet patients, register them, schedule appointments, verify insurance, and collect copays. You’ll partner with providers and clinical teams to keep daily clinic operations running smoothly and deliver the outstanding service that defines the OrthoVirginia experience.

You should have strong communication, organizational, and interpersonal skills, with experience in healthcare administration or medical offices.