Patient Access & Registration Coordinator

OrthoVirginia; Virginia Beach (VA); On-site; USD 23,000 - 35,000; Full time

Job summary

OrthoVirginia in Virginia Beach is seeking a Registration Coordinator to be the first point of contact for patients, ensuring every visit is welcoming, organized, and efficient. You will schedule appointments, verify insurance, collect copays, and support clinic operations by coordinating with providers, clinical staff, and billing teams to deliver outstanding service across our orthopedic care network.

Ideal candidates have strong communication and multitasking abilities, experience with EMR

Qualifications

• High school diploma or equivalent.
• Experience in customer service, patient registration or medical office setting.
• Knowledge of insurance verification and prior authorizations.
• Experience using EMR systems and Microsoft Office applications.
• Strong communication, organizational, and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and adapt in a fast-paced healthcare environment.
• Strong attention to detail with excellent problem-solving skills and confidentiality.

Responsibilities

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Schedule appointments, answer incoming calls, and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and other patient payments.
• Coordinate with providers, clinical staff, financial counselors, and billing teams to ensure a smooth patient experience.
• Support daily clinic operations through administrative tasks, record management, and office coordination.
• Maintain accurate patient records and follow established scheduling, registration, and documentation procedures.
• Resolve patient questions or concerns and escalate issues appropriately to ensure timely service.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

OrthoVirginia in Virginia Beach is seeking a Registration Coordinator to be the first point of contact for patients, ensuring every visit is welcoming, organized, and efficient. You will schedule appointments, verify insurance, collect copays, and support clinic operations by coordinating with providers, clinical staff, and billing teams to deliver outstanding service across our orthopedic care network.

Ideal candidates have strong communication and multitasking abilities, experience with EMR