Patient Experience & Registration Coordinator

OrthoVirginia; Potter Township (PA); On-site; USD 23,000 - 35,000; Full time

Job summary

OrthoVirginia is hiring a Registration Coordinator in Pennsylvania to be the first point of contact for patients and ensure a welcoming, organized visit. You will verify insurance, register patients, and coordinate with clinical teams to maintain smooth daily clinic operations.

The role emphasizes accurate data handling, excellent customer service, and teamwork in a fast-paced orthopedics setting. On-site position with standard clinic hours.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, patient registration, scheduling, healthcare administration, or a medical office setting.
• Knowledge of insurance verification, prior authorizations, patient registration, or healthcare billing processes.
• Experience using EMR systems and Microsoft Office applications.
• Strong communication, organizational, and interpersonal skills.
• Exceptional customer service skills with the ability to build positive relationships with patients and teammates.
• Ability to multitask, prioritize responsibilities, and adapt in a fast-paced healthcare environment.
• Strong attention to detail with excellent problem-solving skills and the ability to handle confidential information.

Responsibilities

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Schedule appointments, answer incoming calls, and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and other patient payments.
• Coordinate with providers, clinical staff, financial counselors, and billing teams to ensure a smooth patient experience.
• Support daily clinic operations through administrative tasks, record management, and office coordination.
• Maintain accurate patient records and follow established scheduling, registration, and documentation procedures.
• Resolve patient questions or concerns and elevate issues appropriately to ensure timely service.
• Assist with maintaining office supplies, equipment, and an organized front office environment.

Skills

Customer service

Scheduling

Communication

Organizational skills

Interpersonal skills

Multitasking

Problem solving

Confidentiality

Education

High school diploma

Tools

EMR systems

Microsoft Office

Job description

OrthoVirginia is hiring a Registration Coordinator in Pennsylvania to be the first point of contact for patients and ensure a welcoming, organized visit. You will verify insurance, register patients, and coordinate with clinical teams to maintain smooth daily clinic operations.

The role emphasizes accurate data handling, excellent customer service, and teamwork in a fast-paced orthopedics setting. On-site position with standard clinic hours.