Patient Access & Registration Concierge

Winona Health; Winona (MN); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan (403(b))

Flexible scheduling

Paid time off

Education & development

Job summary

Winona Health is seeking a Patient Access Representative to support registration and scheduling across multiple clinic areas. The role emphasizes exceptional customer service, patient check-in, and updating registration information.

It also includes coordinating transportation and managing self-arrival stations. Responsibilities cover front-desk duties, urgent care telephone coverage, and accurate data entry in the registration system.

Qualifications

• Must be mobile and have the ability to push patient in wheelchair, if necessary, within any location of clinic/hospital.
• Ability to work independently with minimal supervision and able to function effectively under stress while continuing to a positive attitude with patients/visitors at all times
• Basic computer skills: Microsoft Word, Excel, Outlook, etc.

Responsibilities

• Update the registration system with patient information including demographics, emergency contacts, insurance eligibility and any insurance errors during pre-registration, registration, or on through the dashboard.
• Imports images from pre-registration software into the registration system.
• Proactively anticipate patient and visitor needs, ensuring a seamless and exceptional experience at Winona Health with wayfinding, informing, and calling transportation company.
• Maintain a cleans and organized lobby and logs tickets to appropriate department based on lobby issues.
• Reports any patient incidents or safety events timely and in appropriate manner and refers patients with additional questions to the appropriate resource.
• Takes basic information for copays or non-covered services.
• Performs other duties assigned by management, based on the needs of Winona Health.
• Use scheduling and registration systems to identify and manage patient appointments, add or modify appointments, and monitor self-arrival stations.
• Respond to patient questions regarding pre-registration and arrival station procedures.
• Sets up patients for My Winona Health portal access.
• Receives and distribute information from clinical departments and medical records based on having the appropriate authorizations.
• Answer Urgent care and admitting telephone line and update hospital encounters for changes in status (direct admission, boarding, observation, etc.).
• Answer and triage My Winona Health questions, assist patients with portal access, and log tickets as necessary.
• Completes hospital registrations including pre-registrations and reviews insurance eligibility.
• Updates Urgent Care website at designated intervals.
• Scans business office documents into patient images for future reference.
• Check in patients on dashboard who have used self-arrival stations.
• Update the registration system with patient information, ensuring that insurance eligibility and errors are updated during the pre-registration or at the arrival station.
• Review daily registration report, track issues for management, and correct discrepancies to ensure accurate registration.

Skills

Customer service

Health insurance

Wheelchair pushing

Microsoft Word

Excel

Outlook

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Winona Health is seeking a Patient Access Representative to support registration and scheduling across multiple clinic areas. The role emphasizes exceptional customer service, patient check-in, and updating registration information.

It also includes coordinating transportation and managing self-arrival stations. Responsibilities cover front-desk duties, urgent care telephone coverage, and accurate data entry in the registration system.