Patient Access & Registration Clerk - Hospital Admissions

Nashoba Valley Chamber of Commerce; Leominster (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

UMass Memorial HealthAlliance-Clinton Hospital seeks a Registration Services Clerk to efficiently register patients, collect insurance details and signatures, and coordinate service delivery in a fast-paced hospital setting.

The role requires strong data-entry and customer service skills, proficiency with Windows, and the ability to handle high-volume, team-based workflows in an outpatient environment.

Qualifications

• High school diploma or GED required.
• Associate degree or healthcare certificate preferred.
• Proficient data-entry skills with attention to detail.
• Strong customer service and communication skills.
• Ability to work in a high-volume, team-oriented environment.
• Proficiency with Windows and general computer literacy.
• English speaking, reading and writing skills.
• Bilingual skills preferred.

Responsibilities

• Accurately obtains and enters demographic, insurance and other patient information; collects signatures on HIPAA and Consent forms.
• Verifies insurance coverage and ensures pre-authorization and referrals are obtained.
• Obtains and verifies workers' compensation and auto coverage when required.
• Schedules Radiology, Lab and other ancillary appointments.
• Completes Emergency Department and Labor & Delivery demographics and insurance collection.
• Coordinates services for patients and communicates across departments.
• Collects patient liabilities prior to or on the date of service.
• Performs Surgical Day admissions as needed.
• Manages bed control, transfers, discharges and admissions tasks.
• Provides patients with information about preparation for procedures and services.
• Assesses financial needs and refers to financial counseling as appropriate.
• Handles clerical duties: records retrieval, faxing, typing, transcribing, and related tasks.

Skills

Data entry

Customer service

English proficiency

Teamwork

Computer skills

Attention to detail

Education

High school diploma or GED

Associate degree or healthcare certificate

Job description

UMass Memorial HealthAlliance-Clinton Hospital seeks a Registration Services Clerk to efficiently register patients, collect insurance details and signatures, and coordinate service delivery in a fast-paced hospital setting.

The role requires strong data-entry and customer service skills, proficiency with Windows, and the ability to handle high-volume, team-based workflows in an outpatient environment.