Patient Access Lead | Scheduling & Registration

Rochester Regional Health; États-Unis; Sur place; USD 28 000 - 32 000; Plein temps

Résumé du poste

Rochester Regional Health is seeking an Access Associate Lead for the Emergency Room at United Memorial Medical Center North Street Campus. This full-time day shift role focuses on leading the access team and delivering high-quality patient service in a busy ER setting.

The role includes directing registration, verifying insurance, scheduling appointments, and coordinating with billing to ensure accurate charges and timely payments.

Qualifications

• Ability to lead and take direction.
• Basic computer skills.
• Excellent customer service and communication skills.
• Bilingual preferred.

Responsabilités

• Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager.
• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information.
• Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable.
• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy.

Connaissances

Leadership

Computer skills

Customer service

Bilingual preferred

Description du poste

Rochester Regional Health is seeking an Access Associate Lead for the Emergency Room at United Memorial Medical Center North Street Campus. This full-time day shift role focuses on leading the access team and delivering high-quality patient service in a busy ER setting.

The role includes directing registration, verifying insurance, scheduling appointments, and coordinating with billing to ensure accurate charges and timely payments.