Patient Access Registrar - Warm Scheduling & Intake

Nicklaus Children's Health System; Ohio; On-site; USD 30,000 - 42,000; Full time

Job summary

Nicklaus Children’s Health System is seeking a Clerk/Administrative professional to greet patients and families face-to-face or by phone. You will collect demographics, payer and medical data to schedule, admit, or register patients, and obtain necessary authorizations and payments as required.

Responsibilities include verifying payer information, documenting activities, and guiding families to appropriate services.

Qualifications

• One year of customer service experience.
• High School education or equivalent preferred.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Word, Excel, and Outlook.
• One year of experience working with medical terminology, procedures, diagnosis codes, and insurance strongly preferred.

Responsibilities

• Greets patients and families in person or on the telephone.
• Obtains demographic, third party payer, financial information, medical information, and identification to schedule, admit, or register the patient for Health System.
• Obtains authorization and collects payments when required.
• Verifies third party payer information via the web or telephone.
• Documents all activities in the collection notes file of the computer system as appropriate.
• Directs families to appropriate place to receive their service by phone, text, email, and/or in person.
• Calculates patients’ financial responsibility estimates based on their insurance benefits and contracts, and provides information to patient/family.
• Notifies patient/family of deductibles, co-payments, deposits required for admission or registration, and advises/requests payments for out-of-pocket expenses.
• Communicates with departments if any issues/questions arise or to accommodate any special needs for patients.
• Obtains and validates prescription when appropriate and communicates with physician practice, if necessary.
• Schedules Health System services as appropriate.

Skills

Customer service

Spanish language

Communication skills

Data entry

Education

High School diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Nicklaus Children’s Health System is seeking a Clerk/Administrative professional to greet patients and families face-to-face or by phone. You will collect demographics, payer and medical data to schedule, admit, or register patients, and obtain necessary authorizations and payments as required.

Responsibilities include verifying payer information, documenting activities, and guiding families to appropriate services.