Patient Access Registrar – ER & Outpatient

Mercy-Health-System-Corporation; Rockford (IL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Retirement benefits

Time off

On-demand pay

Employee Assistance Program

Job summary

Mercyhealth in Rockford, IL is seeking a Registration Specialist to greet patients, verify insurance, and register visits in EPIC. The role requires strong customer service, attention to detail, and the ability to remain calm under pressure in a fast-paced hospital setting.

Responsibilities include collecting co-pays, assisting with pre-registration, and coordinating with departments to ensure accurate and timely patient information for admission and care.

Qualifications

• High school diploma or equivalent preferred.
• 1-2 years of customer service experience required.
• Knowledge of third-party payors preferred.
• Medical terminology knowledge preferred.

Responsibilities

• Greet and register patients, visitors, and customers with friendly, professional manner.
• Verify patient identity, insurance, and contact information using electronic records.
• Collect co-pays and self-pay amounts; process payments and receipts.
• Coordinate with care teams and emergency department as needed.
• Prepare patient records, arm bands, and documentation for admission or treatment.
• Assist with pre-admission and pre-registration functions and gather required signatures.

Skills

Customer service

Patient registration

Medical terminology

HIPAA compliance

Education

High school diploma or equivalent

Tools

EPIC

Job description

Mercyhealth in Rockford, IL is seeking a Registration Specialist to greet patients, verify insurance, and register visits in EPIC. The role requires strong customer service, attention to detail, and the ability to remain calm under pressure in a fast-paced hospital setting.

Responsibilities include collecting co-pays, assisting with pre-registration, and coordinating with departments to ensure accurate and timely patient information for admission and care.