Patient Access & Referrals Scheduler

Asheville Ear Nose & Throat; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Asheville Ear Nose & Throat is seeking a friendly front desk/ scheduler to manage new patient calls and appointments. You will gather demographics, verify insurance, and guide patients on what to bring to their visits.

This role requires attention to detail, a professional demeanor, and the ability to work with EMR and MS Office. Ideal candidates have at least a high school diploma and 2 years in a medical office.

Qualifications

• High school education or GED required; medical office experience preferred.
• Proficient in EMR systems and MS Office applications.
• Strong written and verbal communication skills essential.

Responsibilities

• Answer new patient calls with a kind greeting and schedule appointments.
• Obtain and enter accurate demographic and insurance information.
• Inform patients of items to bring and appointment details.
• Maintain confidentiality of personal and financial information.
• Coordinate referrals and review schedules for accuracy.

Skills

Written and verbal communication

De-escalation

Scheduling patients

Education

High School Diploma or GED

Two years’ experience in medical office

Tools

EMR

Microsoft Office

Job description

Asheville Ear Nose & Throat is seeking a friendly front desk/ scheduler to manage new patient calls and appointments. You will gather demographics, verify insurance, and guide patients on what to bring to their visits.

This role requires attention to detail, a professional demeanor, and the ability to work with EMR and MS Office. Ideal candidates have at least a high school diploma and 2 years in a medical office.