Patient Access & Scheduling Concierge

Charlotte Eye Ear Nose And Throat Associates Pa; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits (not specified)

Job summary

Charlotte Eye Ear Nose & Throat Associates PA is seeking a compassionate Patient Access Specialist to be the first point of contact for patients. You will assist with scheduling, document patient information in the EHR, and handle billing inquiries in a fast-paced clinic environment.

The role requires a high school diploma or equivalent and at least 1 year of relevant experience, preferably in a medical office or high-volume call center.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of relevant experience (medical office or high volume call center).
• Experience with Epic EHR is a plus.
• Strong communication and customer service skills.

Responsibilities

• Answer 115–125 inbound calls per day with a friendly, professional tone.
• Schedule, reschedule, and cancel patient appointments in the EHR.
• Collect, verify, and enter patient demographic and insurance information.
• Document and route patient triage requests to providers.
• Assist with general questions, concerns, and complaints.
• Collect pre‑payments and patient balances.
• Operate a multi‑line phone system.
• Maintain accuracy, confidentiality, and compliance with HIPAA.

Skills

Strong communication

Customer service skills

Multitasking under pressure

Attention to detail

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

Charlotte Eye Ear Nose & Throat Associates PA is seeking a compassionate Patient Access Specialist to be the first point of contact for patients. You will assist with scheduling, document patient information in the EHR, and handle billing inquiries in a fast-paced clinic environment.

The role requires a high school diploma or equivalent and at least 1 year of relevant experience, preferably in a medical office or high-volume call center.