Patient Experience Specialist - Front Desk & Scheduling

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) in Winston-Salem is seeking a friendly Patient Representative (Front Desk) to provide exceptional patient service, manage check‑in/check‑out, schedule appointments, verify insurance, and support clinic flow across busy offices.

You will greet patients, handle multiple tasks with accuracy, maintain confidentiality, and help patients understand statements and payment plans while upholding CEENTA’s standards of compassionate care.

Qualifications

• High school diploma or equivalent; associates preferred.
• 3+ years in customer service or patient-facing medical office role preferred.
• Strong communication skills—professional, clear, courteous.
• Proficiency with EMR systems, Microsoft Office, and office equipment.

Responsibilities

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system; monitor and return messages promptly.
• Process check-out, collect co-pays and balances, and help patients understand statements and payment plans.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain work queues and index documents into the EHR.
• Keep lobby and patient areas clean and organized.
• Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative needs.
• Demonstrate professionalism, confidentiality, and adherence to CEENTA policies.

Skills

Communication

Professional demeanor

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

EMR systems

Microsoft Office

Office equipment

Job description

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) in Winston-Salem is seeking a friendly Patient Representative (Front Desk) to provide exceptional patient service, manage check‑in/check‑out, schedule appointments, verify insurance, and support clinic flow across busy offices.

You will greet patients, handle multiple tasks with accuracy, maintain confidentiality, and help patients understand statements and payment plans while upholding CEENTA’s standards of compassionate care.