Medical Appointment Concierge

Carolina-Asthma-and-Allergy-Center-Maste; Charlotte (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Carolina-Asthma-and-Allergy-Center-Maste is seeking a front desk scheduler to manage patient appointments and referrals. You will answer calls, verify authorizations, and coordinate with physicians to maintain full schedules.

The role emphasizes excellent customer service, calm communication, and accurate data entry in a medical office setting. Weekend or overtime may be required based on schedule needs.

Qualifications

• High school diploma required.
• Minimum one year of experience in an appointment scheduling position, preferably in a medical practice.
• Knowledge of scheduling systems and customer service principles.

Responsibilities

• Answer all incoming patient and provider calls in a timely, professional manner.
• Schedule appointments by phone, online, or email, ensuring referrals and authorizations are on file.
• Use NextGen EPM to match physician availability with patient preferences.
• Notify and update physician schedules with cancellations or additions daily.
• Coordinate with referral coordinator to process referrals promptly.
• Provide information about Allergy and Asthma procedures to patients.
• Maintain master appointment schedules and generate reports.

Skills

Effective communication

Scheduling/appointment management

Multitasking

Calm under pressure

Education

High school diploma

Tools

NextGen EPM

Job description

Carolina-Asthma-and-Allergy-Center-Maste is seeking a front desk scheduler to manage patient appointments and referrals. You will answer calls, verify authorizations, and coordinate with physicians to maintain full schedules.

The role emphasizes excellent customer service, calm communication, and accurate data entry in a medical office setting. Weekend or overtime may be required based on schedule needs.