Front Office Pro: Patient Access & Scheduling

Cq-Partners; Phoenix (AZ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

On-the-job training

Medical/dental/vision

Life insurance

PTO

Job summary

North Valley ENT is seeking a Front Office Professional for Phones/Scheduling to greet patients, manage calls, schedule appointments, verify insurance, and provide superior customer service. You will be the first point of contact, ensuring accurate data entry, smooth scheduling, and adherence to HIPAA policies in a fast-paced practice.

The role emphasizes excellent communication, attention to detail, and teamwork while supporting surgery schedulers and clinical staff as needed.

Qualifications

• Excellent customer-service mindset with a friendly, approachable demeanor.
• Strong phone etiquette and clear communication skills.
• Detail-oriented with accuracy in patient data and documentation.
• Able to multitask and stay organized in a fast-paced healthcare setting.

Responsibilities

• Answer and direct incoming phone calls promptly and professionally.
• Assist with referrals or medical record requests as needed.
• Manage incoming faxes, forms, and patient paperwork, routing appropriately.
• Maintain accuracy of patient information in the EHR.
• Verify insurance eligibility and benefits prior to appointments.

Skills

Customer service

Phone etiquette

Attention to detail

Multitasking

Bilingual EN/ES

Job description

North Valley ENT is seeking a Front Office Professional for Phones/Scheduling to greet patients, manage calls, schedule appointments, verify insurance, and provide superior customer service. You will be the first point of contact, ensuring accurate data entry, smooth scheduling, and adherence to HIPAA policies in a fast-paced practice.

The role emphasizes excellent communication, attention to detail, and teamwork while supporting surgery schedulers and clinical staff as needed.