Patient Care Coordinator - Front Desk & Scheduling

Asheville Ear Nose & Throat; Asheville (NC); On-site; USD 35,000 - 48,000; Full time

Job summary

Asheville Ear Nose & Throat is seeking a Patient Care Coordinator to manage front desk operations, including patient check-in/out, insurance verification, and payment collection. The role involves travel to satellite clinics and supporting the care team with documentation in the EMR.

The candidate should have a High school diploma or GED, 2 years in a medical office, and EMR experience. Strong communication and multitasking skills are essential.

Qualifications

• High school diploma or GED required.
• Two years of experience in a medical office preferred.
• Experience using EMR preferred.
• Experience with reception preferred.

Responsibilities

• Check-in: greet patients, verify insurance, collect copays, ensure up-to-date paperwork, enter Medical History into EMR, open/close front desk operations.
• Check-out: greet patients, verify follow-up instructions, confirm payment collection.
• Department Responsibilities: cover co-workers' duties, call unconfirmed patients, review nightly RELATIENT messages, handle special projects.
• Confidentiality: protect patient rights and financial information; communicate clearly and accurately with patients.

Skills

EMR navigation

Phone triage

Written communication

Verbal communication

Scheduling patients

De-escalation

Education

High school diploma or GED

EMR experience preferred

Job description

Asheville Ear Nose & Throat is seeking a Patient Care Coordinator to manage front desk operations, including patient check-in/out, insurance verification, and payment collection. The role involves travel to satellite clinics and supporting the care team with documentation in the EMR.

The candidate should have a High school diploma or GED, 2 years in a medical office, and EMR experience. Strong communication and multitasking skills are essential.