Front Desk Patient Experience Coordinator

Charlotte Eye Ear Nose And Throat Associates Pa; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Charlotte Eye Ear Nose And Throat Associates Pa is seeking a friendly, professional Patient Representative (Front Desk) to support busy clinical offices in Charlotte, NC. You will guide patients through check-in/check-out, verify insurance, schedule visits, and assist with billing inquiries to keep clinic flow smooth.

You will work onsite Monday–Friday, 8a–5p, with occasional opening or closing rotation. A high school diploma is required; an associates degree is preferred, and prior medical

Qualifications

• High school diploma or equivalent required; associates degree preferred.
• Strong communication skills, professional and courteous.
• Experience in customer service or patient-facing medical office preferred.
• Proficiency with EMR systems and standard office software.

Responsibilities

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system and respond to messages promptly.
• Process check-out, collect co-pays and explain statements.
• Assist patients with kiosk usage and support clinic operations.

Skills

Customer service

Professional communication

Multitasking

Confidentiality

Education

High school diploma or equivalent

Associates degree or higher preferred

Tools

EMR systems

Microsoft Office

Job description

Charlotte Eye Ear Nose And Throat Associates Pa is seeking a friendly, professional Patient Representative (Front Desk) to support busy clinical offices in Charlotte, NC. You will guide patients through check-in/check-out, verify insurance, schedule visits, and assist with billing inquiries to keep clinic flow smooth.

You will work onsite Monday–Friday, 8a–5p, with occasional opening or closing rotation. A high school diploma is required; an associates degree is preferred, and prior medical