Patient Access & Referral Intake Specialist

Automatic Data Processing, Inc.; Chandler (AZ); On-site; USD 25,000 - 29,000; Full time

Job summary

Automatic Data Processing, Inc. in Chandler, AZ is seeking an Intake Referral Coordinator & Phone Operator to manage incoming patient referrals, coordinate referral information, and serve as the primary contact for calls.

This role supports efficient clinic operations and timely access to care. The ideal candidate is organized, detail-oriented, and able to handle multiple priorities in a fast-paced medical office environment, ensuring referrals are processed accurately and patients receive

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage competing demands.
• Accurate data entry and documentation skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Professional judgment when routing calls and escalating concerns.
• Ability to work independently while contributing to a team environment.
• Willingness to learn and follow established workflows and technology procedures.

Responsibilities

• Process and route referrals accurately and within established departmental timeframes.
• Review referral documentation and follow up on missing information.
• Answer, document, and route telephone calls professionally and accurately.
• Complete assigned voicemail, message, and referral tasks within required timeframes.
• Maintain accurate records and minimize avoidable errors.
• Follow established workflows for new and established patient referrals.
• Protect confidential patient information at all times.
• Demonstrate professionalism, accountability, teamwork, and patient-focused approach.

Skills

Communication

Customer service

Telephone etiquette

Organization

Data entry

Confidentiality

Professional judgment

Independent work

Workflow learning

Attendance

Education

High school diploma

Job description

Automatic Data Processing, Inc. in Chandler, AZ is seeking an Intake Referral Coordinator & Phone Operator to manage incoming patient referrals, coordinate referral information, and serve as the primary contact for calls.

This role supports efficient clinic operations and timely access to care. The ideal candidate is organized, detail-oriented, and able to handle multiple priorities in a fast-paced medical office environment, ensuring referrals are processed accurately and patients receive